Make sure the computer has sufficient battery power to stay awake while the headset is charging.Change the computer Standby, Sleep Mode, or Hibernate settings to allow for sufficient charge time according to the headset User Guide or disable these settings completely.It is strongly advised to plan charging while the computer is in the awake state. It is best to turn the Headset off while being recharged – this reduces charge time while conserving energy.Enjoy an immersive gaming experience with NACON's RIG accessories. You may want to use an alternate means of charging such as an AC adapter, or the headset's charging base (if applicable). Discover our selection of RIG headsets for various platforms: Playstation, Xbox, Nintendo, and PC. Refer to the headset's User Guide for specific charging indications and information. If the USB charging cable does not indicate power, and the light on the headset does not indicate it is charging, there is no way to know if the headset is being charged except by observing that the computer is awake. Resolution: Foremost, the computer must be awake to provide voltage to the USB ports. USB ports in a laptop docking station require the laptop be inserted and turned on to deliver voltage to the docking station USB ports.USB hubs depend on the host computer states to determine their voltage states.The computer states of Standby, Sleep Mode, and Hibernate are independent settings that apply whether or not the laptop is being charged through external power source. If the laptop turns itself off because of a low battery condition, it will not deliver power to the USB ports. Power Options to view your computer's power settings. RIG 800 PRO HS PACKAGE INCLUDES: RIG 800 PRO HS headset frame with self-adjusting headband & sound-isolating ear cups USB stick-style 2.4 GHZ RF wireless adapter (for PS4, PS5, and PC) USB-A to Micro-USB charge cable Multi-function base station for headset THIS HEADSET IS NOT COMPATIBLE WITH XBOX CONSOLES. New computers have these settings enabled. Note that if a computer is configured to go into Standby, Sleep Mode, or Hibernate, the computer will not deliver a voltage to the USB Ports while in these power-preservation states. This is a common condition in laptop computers where battery power conservation is important. According to USB standards, USB ports provide a voltage of 5 VDC ± 5% however, this voltage is only available under certain operating states of the computer.
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